Privacy Policy – q790 Online Gaming Pakistan

1 About This Policy

q790 is committed to protecting the privacy of every player who uses the platform. This Privacy Policy sets out in straightforward language exactly what personal data we collect, why we collect it, how we store it securely and what your rights are in relation to that data.

This policy applies to all users of q790, including registered players, visitors who browse the platform without registering and anyone who contacts us via support channels. It covers all sections of q790 — Sports Betting, Live Casino, Slots, Bingo, Promotions and account management functions.

We take privacy seriously not because we are required to, but because Pakistani players deserve to know clearly how their information is handled before they trust us with it. This page is written in plain English and kept up to date as the platform evolves.

2 Information We Collect

q790 collects personal information in several ways — directly when you register or verify your account, automatically when you use the platform, and when you contact support. Here is a breakdown of what is collected and when:

We do not collect information that is unnecessary for running your account. q790 does not ask for social media logins, location tracking permissions or access to your device contacts.

3 How We Use Your Data

Every piece of data q790 collects has a specific purpose. We do not hold data "just in case" — it is used for defined operational reasons:

• Account management: Your registration data is used to create and maintain your account, verify your identity and manage your preferences.
• Payments processing: Payment data is used solely to process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and cards. We use it to confirm transaction ownership and prevent fraud.
• Security and fraud prevention: Device data, IP address and account activity are used to detect and prevent suspicious behaviour, including account takeovers, duplicate registrations and bonus abuse.
• Customer support: When you contact us via live chat or email, we use your account information and communication history to resolve your issue accurately and efficiently.
• Platform improvements: Aggregate, anonymised activity data helps the team understand which features players use most and where the platform can be improved. This data is never linked back to individual users.
• Responsible Gaming: Account activity data is used to power deposit limit tools, session time reminders and self-exclusion functions. If unusual patterns are detected that suggest a player may need support, the responsible gaming team may proactively reach out.
• Legal and compliance obligations: In cases of suspected fraud or where required by applicable law, we may be required to process and disclose certain data. This is done only when legally necessary.

4 Payment Data & PKR Transactions

All financial transactions on q790 are processed in PKR. We support JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards and mobile wallets. The way we handle payment data depends on the method used:

• JazzCash and Easypaisa: We store your registered mobile number and transaction reference IDs for deposit and withdrawal matching. We do not store your JazzCash or Easypaisa PIN or account password.
• Bank transfer: We record your bank account name, account number and transaction reference for reconciliation purposes. This information is held securely and only accessed by the payments team.
• Cards: Card payments are processed via a third-party payment gateway. q790 does not store full card numbers on its servers at any point. Only the last four digits and card type are retained for your transaction history.
• Raast: Your Raast ID and linked transaction details are stored for the purpose of processing your withdrawal accurately and matching it to your verified account.

Payment data is retained for as long as necessary to resolve disputes, comply with record-keeping obligations and support any investigation into suspicious transactions. Once no longer needed, it is securely deleted.

5 Data Sharing & Third Parties

q790 does not sell your personal data. Full stop. However, in order to operate the platform, we work with a limited number of trusted third-party service providers. In those cases, only the minimum data required for that specific service is shared:

• Payment processors: To complete your PKR transactions, we share necessary payment details with the relevant payment gateway or mobile wallet provider. These providers operate under their own privacy policies and security standards.
• Game providers: Casino and Slots game studios receive a session token and your in-game activity data for the purpose of running the game and settling results. They do not receive your full account profile.
• Identity verification services: Your CNIC and identity document may be passed to a verification partner to confirm authenticity. These partners are bound by strict data handling agreements.
• IT infrastructure and hosting: Server and database providers who store platform data operate under security and confidentiality agreements. They do not have permission to access or use your data for any purpose beyond hosting.
• Legal and regulatory disclosure: In exceptional circumstances — such as a lawful request from a relevant authority — we may be required to disclose specific account information. We will only do so where legally compelled and will not go beyond what is required.

No third party receives your data for advertising, marketing or profiling purposes. q790 does not participate in data broker networks or cross-platform tracking partnerships.

6 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards, depending on the type of data and the reason it was collected. Here is a general guide:

• Account data: Retained for the duration of your account and for up to five years after account closure, to support dispute resolution and fraud investigations.
• Transaction records: Deposit and withdrawal history is retained for a minimum of five years to meet standard financial record-keeping expectations.
• Identity documents: CNIC and verification documents are retained for the duration required to cover potential disputes and then securely deleted.
• Support communications: Live chat and email logs are retained for up to two years and then deleted unless they relate to an ongoing dispute.
• Technical logs: IP address logs and device data are retained for up to 12 months and then purged from active systems.

When data is no longer needed for the purpose it was collected, it is securely deleted or anonymised so it can no longer be linked to you personally.

7 Cookies & Similar Technologies

q790 uses cookies — small text files stored in your browser — to make the platform function properly and to improve your experience. We use a minimal set of cookies and do not deploy third-party advertising trackers.

• Essential cookies: Required for the platform to function. These keep you logged in during your session, remember your language preference and maintain your bet slip state. These cannot be disabled without breaking core functionality.
• Functional cookies: Store non-sensitive preferences such as your preferred game category or last-visited sport. These improve convenience but are not required for the platform to work.
• Analytics cookies: q790 uses anonymised, aggregated analytics to understand how players navigate the platform — for example, which pages are most visited or where users drop off. This data is not linked to individual accounts.

q790 does not use cross-site tracking cookies, social media pixel tracking or advertising retargeting cookies. You can clear cookies from your browser at any time through your browser settings, though this will log you out of your session.

8 Security Measures

Protecting your data is something q790 takes seriously. We use a layered security approach that covers both technical infrastructure and internal access controls:

• Encryption in transit: All data passed between your device and q790's servers is encrypted using TLS. This applies to logins, deposits, withdrawals and any page containing personal data.
• Encryption at rest: Sensitive data including identity documents and payment records is encrypted in the database.
• Access controls: Only authorised staff have access to personal data, and only to the extent needed for their role. Database access is logged and monitored.
• Password security: User passwords are stored using one-way cryptographic hashing. q790 staff cannot see your password and will never ask you for it.
• Fraud monitoring: Automated systems monitor for unusual login patterns, suspicious transactions and signs of account compromise. Alerts are reviewed by the security team.

9 Your Rights

As a q790 player, you have clear rights in relation to your personal data. These can be exercised at any time by contacting the support team:

• Right to access: You can request a copy of the personal data q790 holds about you. We will provide this within a reasonable timeframe, typically within 30 days of your request.
• Right to correction: If any of your registered information is inaccurate or out of date, you can ask us to correct it. Note that name and date of birth corrections post-verification require you to resubmit identity documents.
• Right to deletion: You can ask for your account and associated personal data to be deleted. We will do this where there is no legal or operational reason to retain it. Note that transaction records may need to be retained for a defined period regardless of account closure.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of any processing that happened before your withdrawal.

To exercise any of these rights, contact q790 support via live chat. Requests are handled promptly and discreetly. We may need to verify your identity before processing a data request to ensure we are responding to the correct account holder.

10 Minors & Under-18 Policy

q790 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm they are 18 or older, and identity verification is used to confirm this before withdrawals are processed.

If q790 becomes aware that a registered account belongs to a minor, that account will be closed immediately, any balance will be forfeited and all collected data will be deleted. Parents and guardians who believe a minor has accessed q790 should contact support immediately so the account can be located and closed.

For guidance on protecting young people from online gaming, visit our Responsible Gaming page.

11 Third-Party Links

Occasionally, q790 content may reference other pages within the platform that are operated in partnership with game providers or payment processors. These services operate under their own privacy policies and q790 is not responsible for how those third parties handle your data once you interact with their systems directly.

q790 does not link to external websites for advertising or affiliate marketing purposes within the main platform interface. If you encounter a link that appears to direct you to an unrelated external site, please report it to support so we can investigate.

12 Changes to This Privacy Policy

q790 may update this Privacy Policy from time to time as the platform grows or as practices change. When a meaningful change is made, we will notify registered players via the email address on their account or via an in-platform notice when they next log in.

The most current version of the Privacy Policy will always be available on this page, with the "last updated" date clearly shown at the top. Continued use of q790 after a policy update constitutes acceptance of the revised terms. If you do not agree with any change, you can close your account by contacting support.

13 Contact & Privacy Queries

If you have any question about this Privacy Policy, want to exercise a data right, or simply want to understand more about how q790 handles your information, our support team is available 24/7 via live chat on the platform.

You can also reach us by email — our contact address is shown in the footer below. We aim to respond to all privacy-related queries within two business days.